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Title:

Love Your Customers, They Love You Back

Your vote:
Level:
Advanced
Type:
Panel
Category:
Community / Social Networks
Organizer:
Brian Solis, FutureWorks
Description:
Relationships are the new currency in social media. They need cultivation and value from both sides in order to grow into something of value and longevity. Explore engagement as the only way to earn customer respect, business, loyalty, and referrals as we do what matters to earn their friendship.
Doug Pollei
on 8/8/08
It would be great to see some before and after case studies on this topic.
Lee Odden
on 8/8/08
It's all part of the "give to get" that works with the social web. Brian is an EXCELLENT speaker.
warren sukernek
on 8/8/08
Brian is an excellent speaker and deep thinker.
Jeremy Bencken
on 8/8/08
Another great leading-edge topic from Brian.
Aaron Strout
on 9/8/08
Brian - this is going to be a great panel. I am very much looking forward to hearing the Wisdom of Solis!
Roxanne Darling
on 11/8/08
Any session talking about "love" gets my vote; a session with this team" Gets 5 stars!
Marcus Nelson
on 12/8/08
This is going to be a good session - any idea who else will be on the Panel?
Andy Kaufman
on 14/8/08
Looking forward to it!
Saul Colt
on 14/8/08
I should be on this panel...no one loves their customers more than me!
Babette Pepaj
on 28/8/08
Hey Brian - interesting topic... I would like to hear this discussed -

Hey Saul.. great to see you here too! :) HAHAHH Small world. I think you're stalking me.. in the past.
warren sukernek
on 29/8/08
Saul and Solis together? Watch out Led Zeppelin, that's a Whole Lotta Love!
David Scott
on 29/8/08
Brian has some great ideas.
Desdemona Bandini
on 29/8/08
I would love to hear this!
Kurt Daradics
on 1/9/08
An interesting conversation to explore how social media allows us a different perspective on this important and relevant topic. Go Brian!
Jeska Dzwigalski
on 8/9/08
Brian - great panel idea. I think often the basic tenants of customer support (friendliness/respect/love) are the easiest to let slide. I work with Linden Lab (creators of Second Life) and if you're looking for another panelist, I'd love to talk about how to utilize virtual worlds alongside other types of social media to broaden your relationship with your customers. I've seen inworld research and focus groups, customer organizing, support conversations and more help extend support out of the browser. Feel free to ping me if you'd like more info or to talk about it ;)
Nike Air Force One
on 26/3/09
Awesome!!
forex trading
on 9/4/09
This social media trend is just a bubble
Nike Air Force 1
on 28/4/09
Great information
Do it today!
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Legend
    0
    Zilch - I have no interest in this idea.
    1
    OK - But this is not really my cup of tea.
    2
    Good - I might attend this panel.
    3
    Better - I probably will attend this panel.
    4
    Best - I will definitely attend this panel.
    5
    Amazing - This justifies my trip to SXSW.
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