The age of content being managed only by authorized professionals is over. Users expect to contribute to, rate, review, recommend, filter, tag, and moderate their experiences on the web.
What does this mean for designers and content management professionals? How do you encourage appropriate behavior and discourage spam and vandalism, without completely reverting to non-participation?
Questions Answered:
How can I influence the behavior of my site members and visitors through design?
What can I do to enable the community to police itself, so I don't have to moderate?
Can I edit user submitted content?
Can I seed my community by having employees go in and pretend to be community members?
What should my terms of service cover?
Why would anyone want to hear from amateurs when I have professional journalists on staff?
How can I become the next YouTube / Flickr / Facebook?
How do I control growth so that our infrastructure doesn't get overwhelmed?
How do I choose between forums and blogs for a given community?
Can I ban obnoxious users without becoming The Man?