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Please Touch Me! Enterprise Delight via Multitouch

Event Interactive 2012
Format Solo
Organizer Uday Gajendar Citrix Systems, Inc.
Speakers
  1. Uday Gajendar Citrix Systems, Inc.
Description Yes multitouch devices are all the rage among consumers. Yet enterprise software environments (aka, Big IT-driven Corps) are frantically playing catch up as "consumery mindsets" (with iPhones, iPads, Androids, etc.) are taking over the business world. How do you support having all these devices in IT-driven contexts? How do you design apps for such a world? I propose an approach to design a product experience that enables "work & play anywhere from any device" to support IT-driven situations. Such a next-gen UX is based upon three core principles: Simplicity + Fluidity + Personality. The challenge is how to fold such concepts into a highly fragmented multitouch device market: iOS, Android, Blackberry, WebOS, Windows Phone 7, etc. Each has their own set of guidelines, patterns, and visual styles. Sure, Evernote and Netflix are recognized for being touchstones in achieving platform "consistency", but let's aim to go higher and deeper. What about simultaneity or complementarity or multi-device situations? How does a desktop PC fit into the equation? This talk will dramatize a year-long team journey of principles, prototypes, and workshops to deliver high-caliber enterprise multitouch software UX. Actually produced designs and working demos will be highlighted, not just concepts.
Questions
Answered
  1. What are the basic principles when designing for multitouch mobile devices?
  2. How do you balance competing standards & guidelines to achieve consistency?
  3. How do you connect multitouch UX with keyboard/mouse interaction?
  4. What are common problems of supporting multitouch devices in IT-driven places?
  5. Why is "cohesive" a better concept than "consistency"?
Level Advanced
Category Design / Development
Tags enterprise mobility, multitouch UX