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User-Interpreted TOSes: Who Defines the Fine Print?

Event SXSW Interactive 2009
Format Panel
Organizer Jason Schultz – UC Berkeley School of Law
Description TOS are boring legal gibberish meant for company CYA. But users often look to them to define right and wrong. Come learn to walk the tightrope between letting the community lead versus keep the crazies at bay; plus TOS vs. community guidelines, and legal vs. ethical rules for community building.
Questions
Answered
  1. Can user communities be controlled at all? If so, how and using what tools?
  2. Can you stop users who are hell-bent on disregarding your TOS or CM decisions?
  3. What is the difference between TOS and Community Guidelines?
  4. How do legal rules vs. ethical rules affect community growth?
  5. Who interprets your TOS?
  6. What can you learn from listening to user interpretations of your TOS?
  7. How should you respond to user demands to enforce a TOS term?
Level Advanced
Category Human / Social Issues
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