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Yes
No
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Grace Antonio, FreshBooks |
How to be a Customer Support Rock Star
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Software as a Service is more about service than software. Great software companies today have great customer support. If you want to succeed in this industry, learn how to do it right from these customer support rock stars.
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Branding / Marketing / Publicity, Business / Entrepreneurial / Monetization, Community / Online Community, User Experience, Web Apps / Widgets
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C
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B
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Yes
No
|
Sunir Shah, FreshBooks |
We Are Family: Web Applications Band Together Now!
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Face it. We’re all in it together. To grow, we must work together to build the overall market for web applications. Last SXSW, like-minded software companies banded together into the Small Business Web (http://www.thesmallbusinessweb.com). We’ll talk candidly about what happened, what we’ve learnt, and why you must join the movement.
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Branding / Marketing / Publicity, Business / Entrepreneurial / Monetization, Community / Online Community, Web Apps / Widgets
|
T
|
B
|
|
Yes
No
|
Mike McDerment, FreshBooks |
Experimental Design: Your User Interface Is Your Laboratory
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We all know that great designs can only come from the genius of great designers. Except that is complete crap. Great designs come from extensive user testing and making tons of iterations. Learn how the best-designed web apps extensively iterate and test their user interfaces to find what truly works.
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Design Thinking, Front-End Programming, Information Architecture, Interface Design, Web Apps / Widgets
|
T
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I
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