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	Yes No	Oh, Go Service Yourself! Interactive Content for Humans Colleen Jones, threebrick You know the self service schpiel. It lowers support costs and lets customers take care of their own... READ MORE You know the self service schpiel. It lowers support costs and lets customers take care of their own needs, on their own time. Designed well, interactive self service makes everyone happy. More often, it frustrates and confuses users. On any platform for any industry, improve content and design practices--and take self service from sucky to super. Content, Design Thinking, Interface Design, Self-Help / Self-Improvement, User Experience
	Yes No	Apps or Browsing: What's the Mobile Future? Christian Lindholm, Fjord There is currently great debate in the mobile community, do we want applications or an open mobile w... READ MORE There is currently great debate in the mobile community, do we want applications or an open mobile web...or even both?! There are unique advantages with both. Applications are wonderful in the digitally disconnected world, where coverage is patchy. The mobile web is fantastic as it is easy to develop and deploy. Applications are easier to monetize, but there are some shining examples of monetization from the mobile web. In all of this, where does the user stand? Interface Design, Mobile Applications, New Technology / Next Generation, Open Source, User Experience
	Yes No	“Every Phone a Smart Phone” Mark Jacobstein, iSkoot One common mantra in the Valley these days is “every phone a smart phone”. By putting the proce... READ MORE One common mantra in the Valley these days is “every phone a smart phone”. By putting the processing power in the cloud and delivering services to the handset, almost any handset available today can be made to behave very much like a smart phone. This session will discuss how cloud computing has revolutionized the mobile phone. Mobile / Wireless, Mobile Applications, Social Networking, User Experience, Web Apps / Widgets
	Yes No	The Traveler's Journey: From Clicks To Packed Bags Stephen Landau, Substance Between travel websites, travel review sites, social networks, and a wealth of online information, h... READ MORE Between travel websites, travel review sites, social networks, and a wealth of online information, how do travelers make decisions on where to go and what to do? More importantly, what can you do to influence their travel/tourism decisions? These four travel/tourism professionals have some ideas... Advertising, Branding / Marketing / Publicity, Design Thinking, Social Networking, User Experience
	Yes No	Smart For Who? Connected Devices And You Phil Wheat, Microsoft Your printer is connected to the net, as is your PVR, your phone, your TV, and your home thermostat.... READ MORE Your printer is connected to the net, as is your PVR, your phone, your TV, and your home thermostat. Are they working for you and in your best interests? What should we be considering in a world where your phone could be gossiping to your TV behind your back. Hardware, Mobile / Wireless, New Technology / Next Generation, Other / Out There, User Experience
	Yes No	Rocking Events IRL: From Cyberspace to Meatspace Karen Hartline, Karen Hartline Productions Join superstar community organizers to learn how to rock your events IRL (In Real Life). Using Socia... READ MORE Join superstar community organizers to learn how to rock your events IRL (In Real Life). Using Social Media to communicate and collaborate is a start, but face to face in meatspace is king. If you are hosting tweetups, barcamps, conferences, or backyard bbqs, you need to know these insider's best secrets. Branding / Marketing / Publicity, Community / Online Community, Other / Out There, Social Networking, User Experience
	Yes No	Design for Engineers: Making Your App Work for Normal Users Eston Bond, Spymaster Are you an engineer or web developer sick of having designers tell you your interfaces look (and wor... READ MORE Are you an engineer or web developer sick of having designers tell you your interfaces look (and work) like crap? In this panel, designers and engineers will work together to lay down the basics of typography, visual design, interface design and accessibility in easy-to-remember rules engineers can apply to their interfaces. Questions will also be taken from the panel-goers. Design Thinking, Information Architecture, Interface Design, User Experience, Visual Design
	Yes No	Making Sense of Privacy on the Social Web Fran Maier, TRUSTe Social Networking has amplified online privacy issues in every way. On the social web, where uploadi... READ MORE Social Networking has amplified online privacy issues in every way. On the social web, where uploading and oversharing is a way of life, users are gradually becoming more curious and concerned over the privacy of their personal data. When it comes to privacy, learn about what’s acceptable, what’s not, and what must be done to gain and retain user trust. A panel of experts will explain what established and emerging companies must know when it comes to user privacy. Accessibility / Web Standards, Branding / Marketing / Publicity, Online Relationships, User Experience, User Generated Content
	Yes No	How to Design Your UI For Success Allan Branch, Less Everything This talk will focus on how to create a user interface to make things easy for users. What are thing... READ MORE This talk will focus on how to create a user interface to make things easy for users. What are things you need to think about to design your application. How to make your users love your application. User Experience
	Yes No	Reinstituting the Job “Market”: Get Real, Recruit GenY Jeff Berger, KODA Markets are conversations: something the $8 billion online recruitment industry has forgotten. Learn... READ MORE Markets are conversations: something the $8 billion online recruitment industry has forgotten. Learn how KODA.us hurdles the disconnect and monetizes hiring transactions by creating an intelligent and relevant forum for emerging talent and organizations to talk. Online recruitment: meet Web 2.0, in an environment that fosters authentic conversation. Business / Entrepreneurial / Monetization, Career / Work Concerns, Economic Concerns, Social Networking, User Experience
	Yes No	Search Patterns: Tangible Futures for Discovery Peter Morville, Semantic Studios Search is a surprisingly disruptive innovation and an amazing challenge for designers. We’ll explo... READ MORE Search is a surprisingly disruptive innovation and an amazing challenge for designers. We’ll explore a pattern language for search that embraces user psychology, emerging technology, social media, rich interaction, and mobile. And, see how tangible futures can create better applications today, and invent the unthinkable discovery tools of tomorrow. Design Thinking, Interface Design, Mobile Applications, Search, User Experience
	Yes No	Weight Loss Clinic: Image Optimization for the Web Stoyan Stefanov, Yahoo! 50% of the average web page weight is images. And 10-30% of today's image sizes is just extra fat. ... READ MORE 50% of the average web page weight is images. And 10-30% of today's image sizes is just extra fat. Keeping off that fat is not hard, you can setup an automated process that doesn’t require human eye verification or manual intervention. You can save on your bandwidth bill and improve response time with little or no code changes and your site will still look just as good. Content, Front-End Programming, Interface Design, User Experience, Visual Design
	Yes No	Practical Digital Anthropology: Getting to Know Your Users Marc Vermut, Fine Point Solutions, Inc. Most modern analytics attempt to boil complex behaviors down to statistics; but is that the whole st... READ MORE Most modern analytics attempt to boil complex behaviors down to statistics; but is that the whole story? Are your design decisions informed by actual behaviors, instead of near approximations? We present digital anthropology: practical, high-touch techniques that will give you an edge in understanding what really makes your users tick. Community / Online Community, Design Thinking, Online Relationships, User Experience
	Yes No	FEED ME: Structuring Information and Feeds Online Ari Steinberg, Facebook What's the best way to read the news? How do you structure a site that people will come back to time... READ MORE What's the best way to read the news? How do you structure a site that people will come back to time and time again? This panel will explore ways to help users find fresh content, access the stuff they care about most, in addition to keeping things personalized. Collaborative Filtering, Content Management, Digital Distribution, Interface Design, User Experience
	Yes No	Rotary Phones to 2.0: Capturing the Non-Tech-Savvy Segment Brian Sharples, HomeAway, Inc. With the flame-outs of boomer-centric sites like EONS, is it crazy to think you can run a successful... READ MORE With the flame-outs of boomer-centric sites like EONS, is it crazy to think you can run a successful 2.0 business when your core users are on the upper end of the tech generation gap? Hear from companies who are seeing the payoff of reaching out to the late-late-late adopters. Branding / Marketing / Publicity, Business / Entrepreneurial / Monetization, Community / Online Community, Social Networking, User Experience
	Yes No	The Revenge Of Editorials Richard Ziade, Arc90.com As the Internet has accelerated the creation of all types of content, it's become more and more diff... READ MORE As the Internet has accelerated the creation of all types of content, it's become more and more difficult to sift through that content and find something of quality. We've tried it with machines and even mass consensus but the results are either wrong or lowest common denominator. The irony in all this is that we really need other humans to help us. The vast breadth of content on the Web only highlights what we've always relied upon: the valued opinion of others. User Experience
	Yes No	Digital Accessibility on Ebooks and Phones : #$@^ Kindle Brian Rowe, Freedom for IP Disability rights and accessibility in design are often overlooked in a competitive market. This cr... READ MORE Disability rights and accessibility in design are often overlooked in a competitive market. This creates software and systems which are difficult to fix retrospectively. This presentation will save you time, money, and bad press by teaching you to become cognizant of accessibility issues from the outset of projects. Accessibility / Web Standards, Design Thinking, Licensing / Fair Use / Copyright, Open Source, User Experience
	Yes No	Protecting Your Service from Internet Terrorism John Scarrow, Microsoft Historically, the enemy launched their attacks from far away from populated areas – you could dete... READ MORE Historically, the enemy launched their attacks from far away from populated areas – you could detect them and nuke the entire area. They are getting smarter, moving into apartment buildings and no one likes nuking apartment buildings. In this panel, leaders in internet service abuse prevention will invite you into the “situation room”. User Experience, Web Apps / Widgets
	Yes No	It’s Slow, Ugly and Not What I Designed: How to Ship Good Design Patricia Slechta, Punchcut Has your user experience ever been lost in translation? You see the mobile device in the marketplace... READ MORE Has your user experience ever been lost in translation? You see the mobile device in the marketplace and you hardly recognize it? Punchcut will share insights and explore organizational principles that bridge design and the go-to-market reality. We will discuss ways to prevent user experiences from being lost in translation. Business / Entrepreneurial / Monetization, Mobile / Wireless, Mobile Applications, User Experience, Visual Design
	Yes No	Digital Books are Here: Where are the Readers? Debbie Stier, HarperStudio Digital books seem to be everywhere. Hundreds of thousands of frontlist and backlist titles are ava... READ MORE Digital books seem to be everywhere. Hundreds of thousands of frontlist and backlist titles are available today from mainstream retailers. Millions more books – most previously inaccessible - will be made available as a result of the Google Book Settlement. But what does the book industry really know about what readers really want? The Book Industry Study Group has conducted a ground-breaking survey that asks for the first time what readers really think of digital books. How do they buy them? How do they access them? What do they really think about pricing, features, and reading devices? This panel brings together for the first time some of the transformative forces in book publishing today, and in conversation together they will share their ideas and experiences of bringing digital books to the forefront of readers’ lives, as well as the rewards and frustrations of working in this new world. Branding / Marketing / Publicity, Digital Distribution, Social Networking, User Experience
	Yes No	How to be a Customer Support Rock Star Grace Antonio, FreshBooks Software as a Service is more about service than software. Great software companies today have great... READ MORE Software as a Service is more about service than software. Great software companies today have great customer support. If you want to succeed in this industry, learn how to do it right from these customer support rock stars. Branding / Marketing / Publicity, Business / Entrepreneurial / Monetization, Community / Online Community, User Experience, Web Apps / Widgets
	Yes No	Designing the First Fifteen Minutes Rob Goodlatte, Facebook That user who just signed up is about to bail. And a thousand other people just stopped in but didn... READ MORE That user who just signed up is about to bail. And a thousand other people just stopped in but didn't even bother to register. Your product is great, but your users don't stay long enough to find that out. The first fifteen minutes of your product are the most important. Learn from the successes, mistakes, and insights of designing new user experiences for products. Content, Content Management, Design Thinking, Interface Design, User Experience
	Yes No	Spicing Up Non-Game Interactions With Game Mechanics Peter Odum, Punchcut Creating a game-like interactive experience isn't just about adding leaderboards or points. It's abo... READ MORE Creating a game-like interactive experience isn't just about adding leaderboards or points. It's about using any of the compelling (often ancient) mechanics of games to engage people's interest, challenge them and reward them for interacting. This talk will discuss several patterns easily adaptable from games to other interactions. Design Thinking, Mobile Applications, User Experience, Video Games, Web Apps / Widgets
	Yes No	The Next Frontier in Home 2.0: How NASA Has Changed the Way We Live? Matthew Glenn, PlantSense, makers of the EasyBloom Plant Sensor The Connected Home isn’t just fancy remotes. Even household hobbies and surprising tasks from gard... READ MORE The Connected Home isn’t just fancy remotes. Even household hobbies and surprising tasks from gardening to dusting are being made into a Home 2.0 interactive experience. Breakthrough developments have borrowed technology from NASA to make chores more efficient and connected. How has NASA advanced our household activities and what’s next? Design Thinking, Digital Divide, Green / Environmental, Other / Out There, User Experience
	Yes No	Hemlock: XMPP + Flash = Awesome. Utku Can, Mint Digital Hemlock - http://hemlock-kills.com - is a new open-source framework that combines the richness of Fl... READ MORE Hemlock - http://hemlock-kills.com - is a new open-source framework that combines the richness of Flash with the scalability of XMPP, facilitating a new class of web applications where multiple users can interact in real-time. This session will introduce and look at building real-time web apps with Hemlock. New Technology / Next Generation, Open Source, User Experience, Video Games, Web Apps / Widgets
	Yes No	Universal Online Identity - Going Beyond Protocols Ethan Beard, Facebook Everyone talks about taking your identity with you across the Web and applications, but the debate s... READ MORE Everyone talks about taking your identity with you across the Web and applications, but the debate shouldn't really be just about the protocols, but what they mean for users too. Open technologies mean new ways of watching TV, playing games and connecting with friends. Let's discuss what this new world looks like. Accessibility / Web Standards, Community / Online Community, New Technology / Next Generation, User Experience
	Yes No	Embedding Richer Fonts on the Web: Beyond swfIR Simon Parsons, Intridea The arrival of Firefox 3.5 means that now all the major web browsers support @font-face, the CSS for... READ MORE The arrival of Firefox 3.5 means that now all the major web browsers support @font-face, the CSS for embedding fonts beyond the few Websafe faces. This talk will cover the basics of embedding fonts, demonstrate free fonts, licensing proprietary fonts, and help untangle the hurdles of Microsoft's EOT format. Accessibility / Web Standards, Interface Design, New Technology / Next Generation, User Experience, Visual Design
	Yes No	App Design: How People Really Use The iPhone Bill Westerman, Create with Context Look beyond the fanatical tappers, pinchers, and úber-downloaders, and you come face-to-face with t... READ MORE Look beyond the fanatical tappers, pinchers, and úber-downloaders, and you come face-to-face with them: the other 80%. How do they really use use the iPhone? What resonates? What’s confusing? How do they perceive App Store content? And what the heck is it with all these Fart apps? Interface Design, Mobile / Wireless, Mobile Applications, User Experience
	Yes No	Bringing It All Together: Managing Your Personal Online Presence Michael Durwin, Gathr.me The tips, tricks, tools, and elbow grease used in managing your personal online presence. Session wi... READ MORE The tips, tricks, tools, and elbow grease used in managing your personal online presence. Session will feature enlightening anecdotes from those navigating the maelstrom of social media. User Experience
	Yes No	Screw the User or the Developer? Caitlin Rosberg, WeSeed As much as I love social media and online marketing ideas...that's not where a lot of us work, reall... READ MORE As much as I love social media and online marketing ideas...that's not where a lot of us work, really. Product/project management makes up a pretty big part of a lot of careers in smaller web-based companies, so why not discuss how to strike a better balance between user needs, developer abilities, and business goals. Web usability/user interface design discussion, but dealing with the conflicts of the reality of working on an actual project. Career / Work Concerns, Design Thinking, Interface Design, Other / Out There, User Experience

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